FAQs

How do I join as a 2019 member?

Memberships can be purchased:

  • Online via the Vodafone Warriors website www.warriorsforever.co.nz
  • Over the phone by calling 0800 839 839
  • In person at Vodafone Warriors Reception at 2 Beasley Ave, Penrose, Auckland
  • In writing by submitting an application form addressed to Memberships, Freepost 149837, PO Box 12-224, Penrose, Auckland 1642.
  • Online via the Vodafone Warriors website www.warriorsforever.co.nz
  • Over the phone by calling 0800 839 839
  • In person at Vodafone Warriors Reception at 2 Beasley Ave, Penrose, Auckland
  • In writing by submitting an application form addressed to Memberships, Freepost 149837, PO Box 12-224, Penrose, Auckland 1642.
  • A sealed bottle of water (up to 1 litre) however please be advised that the lid will be removed and discarded on arrival
  • A bag that can fit under your seat, no larger than 350mm x 300mm x 400mm
  • Small snacks such as homemade sandwiches, biscuits, small packets of chips, confectionery
  • Guide dog
  • Banners, placards and flags at the discretion of stadium management

Can I choose my seats?

New 10-game members can select their seats online when processing their membership. If members (renewing & new) wish to sit with a friend or group this will be considered dependant on the seating allocation schedule and seating availability in the area (it would be advantageous for these requests to be submitted together).

How can I pay for my 10-game membership?

The following forms of payment are accepted:

  • Credit cards: Visa, MasterCard and American Express.
  • Cheques: Bank, personal and company cheques should be made out to New Zealand Warriors Ltd.
  • Debit cards: Accepted where they are backed by VISA or MasterCard
  • Cash and Eftpos: Payments can be made via the Vodafone Warriors office at Mt Smart Stadium. DO NOT send cash via post.
  • Part-payment over six one-monthly instalments (see next question for further details)

Please note all charges against credit cards will appear on your statement as a payment to New Zealand Warriors Ltd. There are no credit card fees.

Can I pay my 10-game membership by part payment plan/instalments?

Yes, there are part payment plans available to members. Vodafone Warriors offer members the choice to pay their membership monthly. Should you wish to take advantage of this option you can sign up online at www.warriorsforever.co.nz or by calling the memberships team on 0800 839 839. There are no additional fees however late payments will incur a $10 failed payment fee.

Your first instalment will occur upon successful completion of purchase with the remaining instalments occurring on the first working day of each month until all six instalments are complete. Please see Vodafone Warriors T&Cs for all details.

Rolling renewals are automatically applied to members paying by instalments. Rolling renewals will mean the membership is automatically renewed into the same seats and packages for subsequent seasons, at the updated and relevant price. Prior to the renewal rollover members will be given a 14-day period in which to make any changes or upgrades to the membership package, or to notify New Zealand Warriors Limited in writing that they do not wish to rollover (strict timeframes apply).

How many games can I attend with a full season membership?

Full season memberships grant the member admission to 10x regular season home games played at Mt Smart Stadium in 2019. Season memberships do not grant access to games played in Australia, Wellington, Christchurch or the finals series.

How do I know if I am a renewing member?

Renewing members are members who held a membership in 2018 and choose to renew their membership for 2019. Full season adult and child renewing members were given a same seat guarantee period from 19th September 2018 – 16th October 2018.

How can I make sure I get the same seat in 2019 as I had in 2018?

If you wish to retain the same seats you held as a full season member in 2018 for 2019, you must renew your membership before 16th October 2018. After this period, all seats that have not been renewed will be made available to members wishing to change seats/add seats or to new members wishing to secure a reserved seat for 2019 when new memberships go on sale on 1st November 2018.

How will I know if my 10-game membership application has been received?

Members who book online will receive an email confirmation (to the email address specified in application) on receipt. Members who complete the application form and mail it will receive confirmation via e-mail, where supplied, when the membership has been processed.

When will I receive my carpark pass or Sir Peter Leitch pass?

Members who have purchased a car pass or Sir Peter Leitch pass will receive these separately to their membership passes. Car passes and Sir Peter Leitch passes will be sent via courier from Mt Smart in 2018 before the season commences.

How do I join for 2018?

Memberships can be purchased:

  • Online via the Vodafone Warriors website www.warriorsforever.co.nz
  • Over the phone by calling 0800 839 839
  • In person at Vodafone Warriors Reception at 2 Beasley Ave, Penrose, Auckland
  • In writing by submitting an application form addressed to Memberships, Freepost 149837, PO Box 12-224, Penrose, Auckland 1642.

Can I purchase a membership as a gift?

Memberships are the perfect present. When purchasing a membership as a gift, please note that an automated email is sent to the address registered to the account. If you do not wish for the recipient to receive communication, please use an alternate email address.

The account details can be updated once the membership has been received/gifted.

If a gift certificate is required, please contact the Memberships team on 0800 839 839. A gift certificate will be sent to the nominated address when payment has been made in full.

Please note gift certificates are not valid for entry to the Venue.

How can I choose my seats?

New 10-game members can select their seats online when processing their membership. If members (renewing & new) wish to sit with a friend or group this will be considered dependant on the seating allocation schedule and seating availability in the area (it would be advantageous for these requests to be submitted together).

How will I know if my membership application has been received?

Members who book online will receive an email confirmation (to the email address specified in application) on receipt. Members who complete the application form and mail it will receive confirmation via e-mail, where supplied, when the membership has been processed.

What age is a child?

For the 2019 season, a child is from 3 years old up to (and including) 15 years old (on 1st January 2019). Children 2 and under are free when sitting on an adult’s knee – please note that no seat is allocated for free children.

Can children attend games at Mt Smart Stadium without an adult?

Any child membership purchased must have an accompanied adult membership purchased. If these are not purchased in the same transaction, then the name of the adult who will accompany and take responsibility for the child attending games at Mt Smart Stadium must be provided to the memberships team via email on memberships@warriors.kiwi

Do you have a family membership package?

No, 2018 full season family memberships will renew into two adults and two children. Reserved seat adults $199, general admission adults $125 and all child memberships are $49.

What is a super membership?

The Super Membership is the ultimate package for the Vodafone Warriors fanatic who wants to take their support to the next level.


An adult Super Membership ($999) comes with:

  • 2019 home jersey
  • An exclusive pre-season meet-the-team event
  • An exclusive mid-year dinner with the team
  • Access to a football forum with coaching staff, CEO, senior players
  • A membership pack which includes a CCC members’ cap and training back pack, Vodafone Warriors 25th season members’ travel cup, key ring, bumper sticker, Super Membership pass and lanyard
  • A 25% discount on tickets to all Vodafone Warriors regular season games
  • Your name on your membership seat for the year
  • A thank you call from a player
  • Access to an exclusive post-match event with the playing squad in the Members’ Clubrooms
  • Access to a workout session with Vodafone Warriors great Ruben Wiki
  • A signed copy of Simon Mannering’s official biography (due for release in November)
  • And other benefits still to be announced

A kids’ Super Membership comes with:

  • 2019 home jersey
  • An exclusive pre-season meet-the-team event
  • An exclusive mid-year dinner with the team
  • Access to a football forum with coaching staff, CEO, senior players
  • A membership pack which includes a 25th season Vodafone Warriors fold up back pack, drink bottle, sticker, membership pass and lanyard
  • A 25% discount on tickets to all Vodafone Warriors regular season games
  • Your name on your membership seat for the year
  • Registration for an in-season Vodafone Warriors footy clinic
  • Access to an exclusive post-match event with the playing squad in the Members’ Clubrooms
  • The opportunity to run out with the Vodafone Warriors at a home game (numbers permitting)
  • And other benefits still to be announced

Can someone else use my membership?

Yes. If a member is unable to attend a match, the membership card may be given to a friend/relative for use. Please be aware that entry to the stadium will be subject to the category of the membership (i.e. an adult will not be admitted with a child membership pass). However please note as per the Terms & Conditions of membership that the member is ultimately responsible for their card at all times and must ensure that anyone using their card is aware of their responsibilities/limitations of use.

How do I replace my membership card/ticket if it is lost or stolen?

Contact the Vodafone Warriors Membership Team to arrange a replacement at least 72 hours prior to kick off of the next home game on 0800 839 839. At the discretion of the membership team you may be reissued a season pass, given paper tickets temporarily or an EZY-ticket/paper ticket for the remainder of the season. The original card/ticket will be cancelled and a new one will be issued. A fee of $30.00 applies for the replacement of each lost/stolen card/ticket.

What is the Vodafone Warriors’ refund and exchange policy?

All refund requests received in writing before January 31st, 2019 will be assessed by the Membership department. Refunds will be made at the discretion of the Vodafone Warriors and may be refunded in full or partially. All requests must be submitted via email to memberships@warriors.kiwi and cancellation fees may apply. Memberships will not be refunded on the basis of specific seat allocation or dissatisfaction with elements of the membership entitlements.

What is included in the membership packs?

All child members receive a 2019 membership pack that includes a fold-up back pack, drink bottle, sticker, membership pass and lanyard.

Full season adult memberships do not include a pack, however a Vodafone Warriors 25th season members cap can be purchased for $25.

My membership passes were sent to an incorrect address, what do I do?

Packs are sent to the address on file at the time the membership was purchased. When you renew or purchase your 2019 membership, this is the best time to double check that all your details are up to date. If your memberships have been dispatched to an incorrect address, that was not updated at the point of purchase, replacement orders may be organised for an additional fee of $30 prior to the 2019 season starting. You will need to contact the memberships team in writing via memberships@warriors.kiwi with the updated/correct address for the replacement packs to be dispatched to.

In some circumstances, the Vodafone Warriors may request you collect your membership packs from the office.

How do I take advantage of my exclusive members’ only 10% discount off CCC Vodafone Warriors merchandise?

To redeem your members’ only discount when purchasing merchandise, you must present your 2018 Membership Card to store staff. N.B. This discount is valid on Canterbury of New Zealand Vodafone Warriors merchandise only and from the following outlets: CCC Viaduct and the Super Store at Mt Smart Stadium.

How do I take advantage of my members’ discount online at www.warriorsstore.co.nz?

As a member you have access to exclusive prices and discounts at the official Vodafone Warriors Merchandise online store, www.warriorsstore.co.nz. If you have previously registered on the website, it will take about a week to change over your status to member once you have purchased a 2019 membership. If you have not registered before, please register to the store and the system will allow you access to pricing once it has been updated. If you need immediate access to the members pricing, please email merchandise@warriors.kiwi or memberships@warriors.kiwi and we can manually update your account for you.

When will the draw be released?

The NRL draw is available now. View it at www.warriors.kiwi/draw/

Access into members area

Access into the members area in 2019 is subject to availability.

When available, access into the members’ area at Mt Smart will be exclusive to current 2019 members. Admittance will be upon presenting your 2019 membership card. Access is not guaranteed for use at every home game for 2019 and will only be open at the discretion of the memberships team and stadium management.

How do I purchase extra home game tickets?

Members receive an exclusive 10% discount on match tickets. To take advantage of this special offer please visit the Vodafone Warriors office at Mt Smart Stadium or call 0800 839 839 and speak to one of our ticketing officers.

Tickets must be purchased before Thursday of game week.

What can I do if I have left my membership pass at home and I’m already on my way to the game?

If you have left your membership pass at home, please give us a call on 0800 839 839 extn 0 where reception will be able to print your paper tickets off and then collect them at the ticket collection booth located at Gate B.

What can I bring into Mt Smart Stadium?

You may bring:

  • A sealed bottle of water (up to 1 litre) however please be advised that the lid will be removed and discarded on arrival
  • A bag that can fit under your seat, no larger than 350mm x 300mm x 400mm
  • Small snacks such as homemade sandwiches, biscuits, small packets of chips, confectionery
  • Guide dog
  • Banners, placards and flags at the discretion of stadium management

For more information on entry conditions please click here http://www.aucklandstadiums.co.nz/Pages/Mt-Smart-Entry-Conditions.aspx

How do I get to Mt Smart Stadium?

There are plenty of public transport options to get to Mt Smart Stadium. Penrose Train Station is located within a five-minute walk of the stadium and we are located on popular bus routes. Head over to https://at.govt.nz/ to see the best way to get here using public transport.

If coming to the stadium via private car, stadium carparks are accessible only to those that have a valid car park pass (limited numbers available) and streets surrounding the stadium are no parking zones for events.

How can I purchase a valid car pass?

We have a limited number of car park passes available for purchase, with full season platinum members given first-priority to purchase car passes. Our car pass allocation was exhausted in 2017, however members wishing to purchase a car pass in 2018 are welcome to put their details on the waitlist by calling us on 0800 839 839.

Where are the mobility parking spaces?

Access to mobility parking spaces are very limited and require a valid mobility pass to be displayed. Mobility parking is located on Beasley Avenue and within the Mt Smart Stadium parking area, accessed through O’Rorke Rd entry. Please note, parking spaces are available on a first in first served basis, so please ensure you arrive early to secure your space. Alternatively, members/ticket holders with a mobility pass displayed, can be dropped off at Gate C.

When do away memberships get released?

Away memberships including supporter packs will be available to purchase in late November 2018. If you held an away membership in 2018, you will be contacted via email to notify you of the on-sale date.

Do you still sell mini plans or build your own memberships?

No. Mini plans and build your own memberships are not available in 2019.

How do I use my away membership to go to a game in my region?

Email memberships@warriors.kiwi to register to use your ticket entitlement for the game of your choice and we can organise your ticket for the game.

When registering for your ticket entitlement, all requests must be received by noon (NZ Time), Thursday the week of the fixture.

Your membership pass will not gain you entry into a game, so make sure you contact us to arrange a ticket and avoid any disappointment.

How do I attend functions in my region?

Functions are held throughout Australia and New Zealand during the season. As each function is released, we will notify our members within the region – information will also be available at www.warriors.kiwi and our Facebook page. Certain functions will have associated costs to access.